What we can help with, and what to tell us when you book.
Our booking line is closed and reopens at 7am tomorrow. Send an enquiry and we'll call you back. Already booked or on a journey? Call and press 2: that line is answered 24 hours.
We're happy to take our time. Whether you're elderly, travelling with a disability, recovering from an operation, or just need a little extra help, it's no trouble at all. Our drivers won't rush you, will help with bags and doors, and will make sure you're settled before setting off.
We take our responsibility to disabled and older passengers seriously. Everyone deserves to travel safely, comfortably and with dignity, and getting that right matters to us as much as getting you there on time. If there's anything we can do to make your journey easier, just tell us when you book.
When you call to book, let us know about an assistance dog, a folding wheelchair or mobility aid (and roughly how big it is), or any help you'd like getting in and out of the car or with luggage. The driver will know before they arrive.
Yes, always, and at no extra charge. Let us know when you book so the driver is expecting you both.
We can carry a folding wheelchair or mobility aid in the boot, as long as it fits alongside any luggage. Tell us its size when you book. We don't currently have wheelchair-accessible vehicles, so we can't carry a passenger seated in a non-folding wheelchair.
Yes. Drivers will help with luggage, and with getting in and out of the car if you'd like them to. Tell us when you book what help you need.
Please call us yourself on 01895 725111 during booking hours (7am - 7pm, 7 days a week), so we can talk through exactly what you need and get everything right for your journey. If you'd like us to call you at a time that suits you, send an enquiry through the website and we'll ring you back. Emails and website forms are enquiries only, and a booking is only confirmed on the phone.
Of course. There's no rush with us. Tell us when you book if you'd like extra time at pickup or drop-off, and we'll plan the journey around it.
Booking line closed, reopens 7am tomorrow. Send an enquiry and we'll call you back. Already booked or on a journey? Call and press 2, answered 24 hours. Opening hours
