Last updated: October 2026
1. Who we are
Donegan Express Ltd (company number 10316368, registered in England) is a private hire operator licensed by Transport for London. We are the data controller for personal information collected through this website, by phone and when you travel with us. Our registered office is Unit 29 Highcroft Industrial Estate, Enterprise Road, Waterlooville, England, PO8 0BT.
Contact us about your data on 01895 725111 or at info@doneganexpress.co.uk.
2. What we collect
- Enquiries: your name, email address, phone number and anything you write in the message, when you use a form on this website or email us. Forms and emails are enquiries only and don't make a booking.
- Bookings: your name, phone number, pickup and drop-off addresses, journey date and time, flight or travel details, number of passengers and luggage, and any assistance you need.
- Phone calls: your phone number when you call us. Calls may be recorded to keep an accurate record of bookings and for quality and training.
- Website use: if you accept analytics cookies, Google Analytics collects information such as pages visited, approximate location and device type.
We don't take card payments through this website.
3. How we use it
- To reply to enquiries and give quotes (taking steps at your request before a contract).
- To take, confirm and carry out bookings, including sending your SMS confirmation and your driver and vehicle details (performance of a contract).
- To keep the booking records that our TfL private hire operator's licence requires, and the financial records the law requires (legal obligation).
- To deal with complaints, lost property and safety matters (legitimate interests).
- To understand how the website is used, only if you've accepted analytics cookies (consent).
We don't sell your information or use it for marketing without your permission.
4. Who we share it with
- The driver carrying out your journey, who receives the details needed to collect you.
- A partner private hire operator, if your journey is subcontracted to them. We'll tell you when you book.
- Service providers who process data for us: our booking and dispatch system (which also sends SMS messages), our telephone provider and our website host.
- SumUp, if you pay by card on our payments page. Your card details go directly to SumUp, which processes the payment under its own privacy policy. We don't see or store your full card number.
- Google, for website analytics if you've accepted analytics cookies. Google may process data outside the UK under recognised safeguards.
- Transport for London, the police or other authorities, where the law requires us to.
5. Cookies
A small cookie remembers your cookie choice. Analytics cookies (Google Analytics, usually named _ga and _ga_*) are only set if you click Accept on the cookie banner. The customer reviews section is provided by a third-party widget, which may set its own cookies. You can clear cookies in your browser at any time to reset your choice.
6. How long we keep it
- Booking records: for at least as long as our TfL licence requires, and financial records for as long as tax law requires.
- Enquiries that don't become bookings: no longer than 12 months.
- Call recordings: only for as long as needed for the purposes above.
7. Your rights
You have the right to ask for a copy of the personal data we hold about you, to have it corrected, to ask us to delete it where we don't need to keep it, to object to or restrict how we use it, and to receive it in a portable format. To use any of these rights, contact us on 01895 725111 or at info@doneganexpress.co.uk.
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.
8. Changes
We may update this policy from time to time. The date at the top shows the latest version.
