This is a starting structure only, covering the sections a private hire operator's terms would typically need. It has not been checked against your actual booking process, cancellation policy, or liability position, and should be reviewed and finalised by a solicitor (or at minimum carefully rewritten by you to reflect how Donegan Express actually operates) before you rely on it. Replace every bracketed placeholder below.
Last updated: [DATE]
Donegan Express Ltd (company number 10316368) is a private hire vehicle operator licensed by Transport for London (TfL). Our registered office is at 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, England, W1T 6EB.
[Describe how bookings are made — phone only, advance notice required, what information is needed at booking, how confirmation is provided (e.g. SMS).]
[Explain how fares are calculated — fixed price agreed at booking vs. metered, what can cause a price to change (e.g. waiting time, additional stops, luggage), and how quotes/estimates (including the online Fare Estimator) relate to the final price.]
[State your cancellation policy — how much notice is required, whether any cancellation fee applies, and what happens for no-shows.]
[Cover expected passenger behaviour, right to refuse travel, and any policy on additional passengers, luggage, or animals.]
[Set out your liability position — e.g. for delays caused by traffic/weather, missed flights, or lost property — in line with your insurance cover. This section carries real legal weight and should be drafted with professional advice.]
[Explain how a customer can raise a complaint, and reference that Donegan Express operates under TfL private hire licensing, with TfL's own complaints process available as an escalation route.]
These terms are governed by the laws of England and Wales.
Questions about these terms: 01895 725111 or info@doneganexpress.co.uk
